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Resources
Documentation
Flash tutorials & manuals
Network Status
Performance & uptime stats
Community Forum
Announcements & alerts
Client Portal
Client Area
View & update your account
Submit Ticket
Open a new support ticket
Support Tickets
View existing support tickets
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Client SupportWe are committed to making your experience of hosting with us a success, and appreciate that providing good after sales support is just as important as using reliable networks and servers.
Our Client Portal allows you to login to your account to update your contact details, or view your invoices. You can also use the client portal to open a new support ticket to request technical assistance, or to view or update an existing support ticket. We endeavour to provide a prompt response to all support request, but this may not always be possible during busy periods or Public Holidays.
Server performance is independently monitored by Pingdom. Current server status, and historical uptime and response statistics are available on our Network Status Page. Whilst the use of robust servers colocated in a "state of the art" datacentre in london‘s Dockland enable us to provide a reliable UK based hosting service, with average uptimes of around 99.9%, we never the less recognize that occasionally things can and do go wrong. Hardware failures, server reboots, and file system checks, can from time to time result in unwelcome server downtime. We are fully committed to keeping clients informed during such outages via this web site. This web site is hosted on a server that is co-located in a US datacentre, and should therefore remain available during any down time experienced by our main UK based web site, and enable us to keep in touch with our clients. |
