Privacy Policy
This web site is published by Cymnet, a trading name of PND Services.
PND Services
26 King St
Penarth
Vale of Glamorgan
CF64 1HQ
Websites owned and operated by Cymnet are primarily aimed at adults.
We respect your privacy, and will never sell or knowingly pass on personal information gathered through our web site to any "third party" other than as declared below in this privacy policy, or when there is a legal or statutory obligation for us to do so.
Your use of this web site is expressly conditional upon your acceptance of this privacy policy and our web site terms & conditions of use. Your use of any service we provide is expressly conditional upon your acceptance of this privacy policy and our terms & conditions of service.
Our use of cookies
Our websites use cookies to manage accounts and determine the content to be displayed.
You can set your browser to reject cookies and delete any that have already been set. But you will experience a loss of functionality, and may not be able to view some pages on this website.
Cookies are small text files that are downloaded to your device when you visit a website. They are then sent back to the originating website on each subsequent visit. You can find out more about cookies at: www.allaboutcookies.org.
- Persistent Cookies: These are cookies that remain on your device for a set period of time specified in the cookie. They are activated each time you visit the website that created the cookie.
- Session Cookies: These are temporary cookies that only remain on your device during the browser session in which they were set. A browser session starts when you open the browser window and finishes when you close the browser window. When you close the browser, all session cookies are deleted.
- First-party cookies: These are cookies that are set by the website you are visiting, ie. the website displayed in the URL window of your browser.
- Third-party cookies: These are cookies that are set by a domain other than that of the website you are visiting. If you visit a website and another entity sets a cookie through that website this is a third-party cookie.
Cookies generally fall into one or more of the following categories.
-
Category 1: strictly necessary cookies
These cookies enable services you have specifically asked for. They are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. -
Category 2: performance cookies
These cookies collect anonymous information on the pages visited. They collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor, and all information they collect is aggregated and therefore anonymous. These cookies are only used to assist website maintenance and guide future improvements to the website. -
Category 3: functionality cookies
These cookies remember choices you make to improve your experience. They allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. -
Category 4: targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.
| Cookies used on cymnet.co.uk | ||||
|---|---|---|---|---|
| Cookie Name | Cookie Type | Cookie Class | Cookie Owner | Usage |
| cookiesDisclosureCount | Persistent First-Party | Category 1 | Cymnet | This essential cookie is set when you first visit the website, and is used to keep track of the number of times the cookie compliance notice is displayed. |
| cookiesDirective | Persistent First-Party | Category 1 | Cymnet | This essential cookie will be set if you agree to accept all cookies, and is used to stop the cookie compliance notice being displayed on subsequent visits. |
| cookies_approved | Persistent First-Party | Category 1 | Cymnet | This essential cookie may also be set in some circumstances, and is used to indicate that you have agreed to accept all cookies from this website. |
| PHPSESSID | Session First-Party | Category 1 | Cymnet | This essential cookie is set when you visit the client portal, and is used to manage your login for the client area. |
| WHMCSUser | Persistent First-Party | Category 1 | Cymnet | This essential cookie is set if you tick the "remember me" box when logging into the client area, and is used to automatically log you into your account on subsequent visits. |
| Cookies used on cymnet-support.co.uk | ||||
| Cookie Name | Cookie Type | Cookie Class | Cookie Owner | Usage |
| cookiesDisclosureCount | Persistent First-Party | Category 1 | Cymnet | This essential cookie is set when you first visit the website, and is used to keep track of the number of times the cookie compliance notice is displayed. |
| cookiesDirective | Persistent First-Party | Category 1 | Cymnet | This essential cookie will be set if you agree to accept all cookies, and is used to stop the cookie compliance notice being displayed on subsequent visits. |
| cookies_approved | Persistent First-Party | Category 1 | Cymnet | This essential cookie may also be set in some circumstances, and is used to indicate that you have agreed to accept all cookies from this website. |
| CYMNETSUPPORT | Session First-Party | Category 1/3 | Cymnet | This cookie is used to ensure the information displayed takes account of any current server or network issues, and whether our main website is currently available. |
Credit and Debit Card Processing
All online payments by credit or debit card are processed by Paypal, and the transactions take place on the Paypal server. We never have access to your credit or debit card details, and no credit or debit card information is either held on or processed through this web site.
Personal Information
We only collect personal information that is specifically and voluntarily supplied by visitors to this web site. All personal information submitted through this web site is held in an online database and is used to process orders, provide quotations, deal with requests for support, and to assist in the day to day operation of Cymnet and PND Services, including but not limited to the provision and maintenance of the services we provide. A backup of the information submitted is also stored offline.
When a payment for services is made via Paypal, some of the personal information you provide and/or the personal information held by us in your client record, will be shared with Paypal via an encrypted connection to facilitate the processing of your payment. All online payments are therefore subject to Paypal's Terms & Conditions and Privacy Policy in addition to our own Web Site Terms & Conditions of Use and Terms & Conditions of Service, and this Privacy Policy. For further information about Paypal's Terms & Conditions and Privacy Policy, please visit the Paypal Web Site.
We do not sell personal information to third parties.
Personal information gathered by us will only be knowingly passed on to a third party in the following circumstances:
- When there is a legal or statutory obligation for us to do so.
- When we are required to do so by a domain registrar as part of the domain registration, domain renewal, or domain administration process.
- When a payment or refund is made via Paypal, or a transaction is processed by Paypal.
- When we believe the passing of such information is essential to protect the interests of Cymnet and PND Services and those of our partners and associates, or when we believe the passing of such information is essential to the safety and security of the services that we and our partners and associates provide. This includes, but is not limited to, the exchanging of personal information for fraud protection and credit risk reduction.
Non-personal Information
We also gather non-personal information, and use this to assist with the maintenance, development and security of this web site and the services we provide. This information is primarily used to repair broken links, improve the content and delivery of information on this web site, and to investigate attempts to breach web site and or server security. Non-personal information gathered includes, but is not limited to:
- The IP address used to browse this web site, or access services
- The Internet Service Provider (ISP) used to browse this web site, or access services
- The browser used to view this web site
- The operating system used to browse this web site
- The address of the web page previously visited
- The pages browsed on this web site, and the files downloaded
- The date, time and length of each visit
- Reported errors.
This information is usually obtained from server and script logs generated by this web site.
Security
Whilst we take reasonable precautions to preserve the security of information held in our systems, commensurate with the nature and sensitivity of the type of information held, no system can ever be guaranteed to be totally secure.
- No Credit Card information is held on this web site or processed through it.
- All databases used to store sensitive information collected through this web site are located in non public areas on the appropriate servers.
- Our Client Area is password protected.
- All attempts to breach web site or server security, or otherwise abuse our systems, are investigated, and where appropriate reported to the relevant authorities.
Changes to Our Privacy Policy
From time to time we may find it necessary to revise our privacy policy to reflect changes to the way we or our partners operate. We therefore reserve the right to amend this Privacy Policy at any time. If any amendments are made to this document a notice will be posted on the announcements page of this website, and the "last updated date" at the bottom of this document will be revised accordingly.
Your use of any service provided by Cymnet and/or PND Services is expressly conditional upon your acceptance of our Terms & Conditions of Service.
This Privacy Policy was last updated on the 25 September 2017.
