Welcome to cymnet-support.co.uk, our offnetwork support site.

Our top priority is to do all we can to make your experience of hosting with us a happy one. Whilst the use of robust servers colocated in a "state of the art" datacentre in london‘s Dockland enable us to provide a reliable UK based hosting service, with average uptimes of around 99.9%.

We do however recognize that occasionally things can and do go wrong. Hardware failures, file system checks and reboots can sometimes result in unwelcome server downtime.

We are committed to keeping clients fully informed during such outages, and have established cymnet-support.co.uk for that purpose.

This web site is hosted on our Offnetwork server. This is located in a datacentre in the USA, and consequently uses an entirely different network to that used for client accounts and our main web site. These precautions should ensure that cymnet-support.co.uk remains available during any down time experienced by our main web site, cymnet.co.uk.

Current service announcements are displayed in the panel below and listed in our support forums. As our support forums are also hosted on our Offnetwork server, they too should remain available during any outage experienced by our main web site.